Shipments and returns

Deliveries

Our FREE POSTAGE uses Royal Mail or Parcel Force. However, we do offer a “Get it Fast” postage option which will guarantee NEXT DAY delivery – providing this is purchased and paid for BEFORE we do our daily postal run.

NEXT DAY Option
If you require the NEXT DAY option it is always better to buy over the phone as we can then notify the dispatch team of the urgency.

Please Note: Larger items may not be available for a NEXT DAY service in certain parts of the UK.

We will ship to the address you provide at the time of purchase. Please ensure that this is correct and we have a valid contact number for you, in case of problems with the order.

Multiple Items
If you are looking to buy multiple items, please call us for a postage discount.

‘Remote’ Area Deliveries and Surcharges
A surcharge will be incurred for delivery to:

The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, 
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25

Large, heavy and oversize items such as panels, gear boxes, engines or long items may incur a surcharge to other unspecified areas dependent on the available shipping services, we will inform you of these charges before the item is shipped to allow you to decide if you want to cancel the order or pay the surcharge.

Overseas Deliveries
Overseas delivery charges are just an estimate and we may require extra postal fees dependent on your location, we will advise of any extra charges before the item is dispatched to allow you to make an informed decision on whether to proceed with the order. If the postage cost is cheaper than our estimate we will refund the difference.

When our delivery times are quoted in number of days, it means ‘working days’ This means Monday to Friday excluding Saturday, Sunday and public holidays.

If for any reason your delivery has been delayed we will inform you immediately of your new delivery date.

Any deliveries scheduled to arrive on a weekend or Bank Holiday will be delivered on the following working day. In addition, our warehouse is closed on Sunday and Bank Holidays so orders placed on these days will not be dispatched until the following working day.

Please ensure all goods are thoroughly inspected before being signed for to ensure that the item has not been damaged in transit. If goods prove to be damaged, DO NOT sign, refuse delivery & contact us immediately. In the event that the delivery driver does not allow time to inspect the goods sign the Delivery Note to obtain them, but delete any wording in the signature box to the effect that the goods were ‘Received in good condition’. The words unexamined or unchecked on the delivery note are not acceptable. We will not be held responsible for the refund of goods damaged in transit if they have been signed for as in good condition.

Mail Order

If the item is damaged, faulty or not as described we will either replace it or refund in full including any postage charges or costs, however, you must return the item in its original packaging.

We will accept items for return up to 14 days after the date of sale.

Change of Mind
If you have changed your mind please return the item and we will refund your payment less the postage and packaging incurred to supply you with the item.

Return Conditions
You must return all items using a recorded or tracked delivery service as we are not responsible for items returned that become lost in the post.

All items can be returned to All Car Buyers Ltd, Yard 1, Crown Street, Wolverhampton, West Midlands, WV1 1PX.

Returns – Exclusions
All electronic devices such as ECU’s, vehicle computer items and sensors are non-returnable, (this is allowed within the distance selling act) due to the fact that when fitting an electrical item to a faulty car you may render the replacement part faulty too if there is a different fault elsewhere.
We do not supply these types of parts for you to try out with a view to finding the fault on your vehicle. If you are unsure which sensor or electronic device is faulty on your vehicle we suggest getting a computer diagnosis prior to ordering the parts as under no circumstances will we refund if the part is removed from its sealed packaging.